Table 4

Results of patient satisfaction surveys, January-April 2015, by percentage of respondents in each clinic model

ItemTeam Care Clinic (n=105)Comprehensive Care Clinic (n=700)
Efficiency
 All the treatment planned for today’s visit was completed.92% Yes92% Yes
 More was accomplished during today’s visit than I had planned.72% YesN/A
 My dental treatment was accomplished in a timely manner.91% Strongly Agree 9% Agree85% Strongly Agree 10% Agree
Timeliness
 I was able to get an appointment in a timely manner.91% Strongly Agree 9% Agree90% Strongly Agree 10% Agree
 I was seen for my appointment in a timely manner.96% Strongly Agree 4% Agree95% Strongly Agree 3% Agree
Courteousness measures
 I was greeted promptly and in a courteous manner.95% Strongly Agree 5% Agree92% Strongly Agree 5% Agree
 My dental provider was professional and courteous.96% Strongly Agree 4% Agree95% Very Good 5% Good
 My dental provider was sensitive to my treatment needs.95% Strongly Agree 5% Agree90% Strongly Agree 5% Agree
 I was comfortable during the procedure(s).93% Strongly Agree 7% Agree94% Strongly Agree 4% Agree
Patient understanding
 My treatment was explained so I was able to understand.95% Strongly Agree 4% Agree96% Strongly Agree 2% Agree
 All my questions were answered completely and to my satisfaction.95% Strongly Agree 4% Agree95% Strongly Agree 5% Agree
Satisfaction
 I am satisfied with the dental treatment I received.95% Strongly Agree 5% Agree95% Strongly Agree 4% Agree
 I am satisfied with today’s overall treatment.94% Strongly Agree 6% Agree94% Strongly Agree 5% Agree
 I would recommend this clinic to family members.95% Strongly Agree 5% Agree95% Strongly Agree 5% Agree
  • Note: Percentages that do not total 100% had some “Neutral” responses.