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JDE Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to JDE, and access to the JDE Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper JDE, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to JDE Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the JDE Online, and encourage your librarian to activate the online subscription. PLEASE NOTE: Subscribers to the Journal of Dental Education in 2004 have access to the JDE online via a single individual user name and password. Your online subscription should be activated AS AN INDIVIDUAL. Institutions that wish to have access via IP address for your site MUST SUBSCRIBE AT THE NEW TIERED PRICING MODEL THAT MATCHES YOUR INSITUTION SIZE.

  3. Who from my institution can access JDE Online?

    The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to JDE Online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use JDE Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access JDE Online simultaneously.

    If readers want to access JDE Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member paid subscription.

  6. What subscription packages are available?

    Member Subscribers have access to:

    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to JDE Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ ADEA Membership ]

    Individual (Non-Member) Subscribers have access to:

    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to JDE Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ ADEA Membership]

    Institutional Subscribers have access to:

    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure] [Cost] [ ADEA Membership]

  7. How can I tell if my institution has subscribed to JDE Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access JDE Online with a member paid subscription.

  8. Can my institution subscribe only to the electronic version?

    Every subscription to the Journal of Dental Education includes one complimentary copy of the print version, mailed each month at no additional cost to subscribers.

  9. Will members still be able to get the paper version? And for how long?

    Beginning January 1, 2006, ADEA members will have a choice of online only; print only; or print and online. Non member institutions and individuals will be able to receive the paper version as well as the online version.

  10. If our JDE Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to JDE Online, you have access to all years of the database.

  11. How can I access the JDE Online if I am not an ADEA member and I don't have access through an institutional subscription?

    You may purchase the JDE as an Individual (Non-Member) subscriber or you may wish to apply for ADEA membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the ADEA headquarters
Office hours are 9:00 a.m. to 5:00 p.m. ET
American Dental Education Association
1400 K Street, NW, Suite 1100
Washington, DC 20005
202-289-7201, ext. 177
fax 202-289-7204
subscribe{at}adea.org


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